Q: I don't know your company well, how can I trust you?
We are the Gold Supplier and Verified Supplier of Alibaba, as well as approved by CE and SGS
certification .
Q: How long can I receive the goods?
We deliver goods within 5~7 working days after we receive deposit. Goods can be shipped to
you by air or by sea.
Q: When my machine needs to be repaired, where to buy parts?
We have a complete set of Quality Inspection system. QC staff monitor the entire
production processes to ensure that our machine meets your requirement. Each
machine will be strictly tested and well packed before leaving factory. It will then be opened
again for a second test by our supervisors before delivery. Besides, I myself will go to test if
your machine is working normally. Test videos and pictures will also be taken and sent to you
for your final check. It hardly happens that our machine doesn't function, but if it happens, our
engineer will help you solve the problem: If board goes wrong, we will replace or repair it within
warranty time. About spare parts, we suggest you buy several pieces as backup together with
machine, like cap, damper, encoder strip, bump. These consumables usually need to be
replaced, others are not placed often. Besides, our spare parts are easy to be found, you can
also buy from your local suppliers.
Q: Do new equipment have heads installed?
Heads will not be installed. Heads will be put separately inside wooden package
to protect heads from damage during sea transportation. Do not worry about head
installation. You will receive a picture which shows clearly how to connect print head,
head board and print head cable. Our engineer will also offer you online guidance
on installation and calibration.
Q: Do they need to be assembled by a technician?
Allmachine arrives assembled. all spare parts are packed inside. When you receive machine,
you do not need to buy spare parts, all you need to do is install print head and software and
collection system.
Q: How about the machine installation if I don't know how to install?
A: Our engineers can speak English, they will help you install machine on line via team viewer.
Engineers can also come to your country to offer on-site training on machine. Besides, welcome
to visit us for inspecting machine quality and get technical training.
Q: What is your Warranty Policy?
A: We provide 1 year warranty on all electrical boards. If any part have problem during warranty
time, our company will send you replacing parts for free and help you to change the parts.
We provide lifelong after sales service.
Q:What is your company philosophy?
The only way to survive the fierce “price war” is
high quality and after-sale service. What we are looking for is not one-time order,
but long time win-win cooperation.
